Refund policy

Everyone gets a free week before paying, so you can try PTLE Reviewer with your own answers first. This page explains when we refund a payment for a full-access pass.

Charged twice or by mistake

If you were charged twice for the same pass, or charged by mistake, we refund that charge in full.

Before your access starts

If you paid but your full access has not started yet, for example because we are still checking your payment, you can ask for a full refund.

After your access starts

Because you can try the app free first, a pass is non-refundable once your full access starts, except where the law requires a refund. This includes a pass that ends early because the account was closed for breaking our terms of use.

How to ask for a refund

Email us at josephjoshuangushual@gmail.com. Please include:

• the payment reference number from your receipt;
• the amount and the date you paid;
• the email address on your PTLE Reviewer account.

We will reply to tell you whether the refund is approved. Approved refunds go back to the account or payment method you paid with, where possible. How long the money takes to arrive depends on the payment provider.